When will my order ship? We know you want your order ASAP so we ship within 24 - 48 hours of your order being placed. We process orders 7 days a week, but they can only be sent for shipment Monday through Friday.
Can I receive my order faster?Yes! We offer express post option (not including our wholesale)
How long does shipping take? Depending on your location, your order will be shipped from one of three warehouses: Melbourne or Adelaide.
Australia Standard - 5-7 Days (allow up to 10 days regionally)
Australian Express - 1-3 Days
You'll receive tracking to monitor the whereabouts of your package. If you've any questions, or the link hasn't updated in some time, please contact the postal carrier who, once in possession of your package, can assist with your enquiry better than we can. Heads up - your package status may not update for 2-3 days at a time via the tracking link we send you. Don’t worry, it’s totally normal for tracking to stay the same for a few days.
Who will you ship my order with? We're always searching for the quickest way to deliver your order so things can change, but most often your order will be shipped with one of the following:
AUS - Australia Post and Startrack
How much does shipping cost?Shipping varies by country with prices shown below.
Australia Standard - FREE
Australia Express - $11.99
Please contact firstname.lastname@example.org for wholesale shipping enquiries.
I provided the wrong delivery address! Can I change it?If you notice this within two hours of ordering let email@example.com know asap. There's a chance we can change the address before your order ships, don't stress! Remember to include your name and order number.
Should you notice this later (2+ hours) your order will most likely have already been prepared for shipping using the information entered on checkout. We're not liable for lost, held or misdelivered items as a result of this. Use your shipping information (found in your order confirmation) to contact the postal carrier and update your address. They're the best people to help you.
If your order is returned to us, which is common if no one signs, we'll resend for the cost of shipping only. No admin fees, no one likes those.
How should I care for my natural products?They're really durable but, as with most things, a little love goes a long way. These four steps are key to a long lasting relationship:
Hand wash with warm soapy water after each use. Do not soak.
Avoid extreme temperatures, especially microwave and dishwasher
Avoid use with boiling hot foods
Rehydrate with coconut oil to restore shine (every 10 or so uses)
What are Coconut Bowls made from? These beauties are handcrafted from real coconuts! We also use a little coconut oil to hydrate them, but that's it. No nasties, only nature.Are Coconut Bowls food safe? Products have been tested and approved by the FDA as food-safe.I've noticed Coconut Bowls look different, is this normal? Coconut Bowls are 100% unique with their own size, shape, marking and imperfections. They’re one in a billion, just like you. That’s one of the reasons they're so special.How large are Coconut Bowls?All Coconut Bowls will vary slightly in volume. On average our bowls will hold 500 - 600 ml (16 - 18 oz). How long will my Coconut Bowls last?With the correct care, your Coconut Bowls can last a lifetime!Where can I buy Coconut Bowls? The easiest and fastest way to order Coconut Bowls is from our website. Are the bowls compostable or biodegradable at the end of their use? With the correct care, our bowls can last you a lifetime. All of our products are 100% natural - meaning that when you’re done with them, you can return them to nature and they will begin to compost.
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